Hosting FAQ's
- What service is right for me?
- Why should I use OTB for my web hosting service?
- Do I have to get a domain name for my web hosting account?
- What should the name of my default home page be?
- When I sign up for web hosting, what will I receive?
- How long does it take for my domain to point to OTB if I used another registrar?
- Does OTB provide web development support?
- Do I have to put a OTB banner on my site? (Are there any ads?)
- How can I get the DNS information to move my domain?
- Does OTB support Macintosh users?
- OTB gives me more than enough space, can I get a discount if I use less?
- I want to host many domains under one account, can I do that?
- How do I change contact information or ownership of a web account?
- FTP is slow or not working right, what do I do?
- Can I get a feature of the highest end plan but only want the entry level plan?
- Can I resell OTB accounts?
Need help figuring out what plan is right for you? Click here.
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Why should I use OTB for my web hosting service?
Visit our service features page for more information.
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Do I have to get a domain name for my web hosting account?
Yes. OTB requires each customer to have their own domain.
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What should the name of my default home page be?
Please Visit: Valid Home Pages
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When I sign up for web hosting, what will I receive?
You will receive an e-mail with complete information on how to access your site, detailed information on how to move an existing domain to our network, and you will also receive basic information on how to create new e-mail accounts. If you do not yet own your domain name, we recommend GoDaddy.
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How long does it take for my domain to point to OTB if I used another registrar?
It can take as long as 72-96 hours to point your domain to our network from another registrar. Unfortunately, some can take longer than that. This is not something within our control, rather it is due to many factors like your registrar's turn around time, your need to authorize the move, and the possible need for your old host to authorize the move as well.
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Does OTB provide web development support?
Yes. We do offer basic and advanced website design and development services. Search Engine Optimization services are also available.
In order to keep our service prices low for our clients, OTB generally does not offer free web development or scripting support. Clients can opt to discuss their web development issues though our support center or contact a local web designer or programmer for assistance.
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Do I have to put a OTB banner on my site?
No. We do not require advertising on your site at all! If you wish to display a OTB banner or logo, we will be happy to supply one for you. OTB does appreciate the advertising that many of our trusted clients do for us - and because of that, we can succeed and continue to maintain the best service possible to everyone.
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How can I get the DNS information to move my domain?
For security, you must be a OTB customer to receive this information. Customers who sign up for hosting receive this information so they can update their domain registration information.
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OTB gives me more than enough space, can I get a discount if I use less?
No. Our plans are set and standardized. This gives you room to grow and having additional breathing room for your account can be a great benefit. Standardization assures customers continued low pricing for years to come too.
Never think of space as the only deciding factor for choosing a service level! Each service level is different and based on many other features too.
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I want to host many domains under one account, can I do that?
No. Each domain requires it's own hosting account.
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How do I change contact information or ownership of a web account?
You will need to submit a service request through our support center.
Note: This is to change ownership of a web site account, not the domain. To change ownership for a domain, please contact your domain registrar.
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FTP is slow or not working right, what do I do?
You should configure your FTP software client to use passive mode (PASV). This will also help increase performance We also suggest making sure port 2 and 20 are open on your firewall or personal firewall to make sure ftp performance is at its peak. If you are not comfortable making this change, please at least allow these ports to work from you to your site at the very least. You can also allow the IP of your server explicitly too. We have found that doing so can really make FTP work better than any other host if you follow these tips.
This is all due to the growing trend and changes to personal and corporate firewalls that are more plentiful today. Since OTB maintains an extremely secure network, it can also be due to a firewall to firewall issue (yours to ours) - again easily solved with the above tips.
Note: Do not change a thing if your FTP client software works by default.
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Can I get a feature of the highest end plan but only want the entry level plan?
Many customers ask for this actually. A common scenario is when a customer wants SSL (or the ability to have secure credit card transactions via a shopping cart) but say they do not need the space or the other features of the highest level. The customer typically tells us they only need the "Space" of the entry level service. The answer is no to this request because what typically is available on the higher level plans is more than just space, rather the resource allocation, the processing power, and everything associated with the higher end plans to accommodate such features. How much space you use is completely irrelevant in other words. Another example is the promise to use only very few e-mail accounts to request the use of the higher end features. This too is not negotiable. In short, if you need a particular function of a higher end plan you must sign up or upgrade to that plan. Besides, our pricing and features set are so hard to match by any competitor too!
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Please contact us for more information.
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